Returns & Refunds

Returns & Refunds Policy

At Wholein Hats, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your hat, we offer a hassle-free return and refund process. Please read our policy below for more details.

1. Returns Eligibility

We accept returns for items that meet the following conditions:

  • The return is initiated within 14 days of receiving your order.
  • The item is unused, unworn, and in its original condition with all tags and packaging intact.
  • Custom or personalized hats are not eligible for returns, unless there is a manufacturing defect or error on our part.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Email us at wholeinbyb@gmail.com with your order number and the reason for the return.
  2. Our customer service team will provide you with further instructions and the return shipping address.
  3. Pack the item securely and include your order number in the package to help us process your return faster.

3. Return Shipping Costs

  • Return shipping costs are the responsibility of the customer, unless the return is due to a defective product or an error on our part.
  • We recommend using a trackable shipping service, as we cannot be held responsible for lost return shipments.

4. Refunds

Once we receive your returned item and confirm that it meets our return criteria, we will process your refund:

  • Refunds will be issued to your original payment method (PayPal) within 7-10 business days after we receive the returned item.
  • You will receive an email notification once your refund has been processed.
  • Please note that original shipping costs are non-refundable unless the return is due to an error on our part or a defective product.

5. Exchanges

If you would like to exchange your item for a different size, color, or style:

  • Please email us at wholeinbyb@gmail.com to request an exchange.
  • Exchanges are subject to availability, and if the desired item is out of stock, we will offer a refund instead.
  • Return shipping for exchanges follows the same guidelines as returns.

6. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 2 days of receiving your order:

  • Send an email to wholeinbyb@gmail.com with your order number and photos of the damage or defect.
  • We will either offer a replacement or a full refund, including any shipping costs.

7. Non-Returnable Items

The following items are not eligible for return:

  • Custom or personalized hats (unless defective).

8. Late or Missing Refunds

If you haven’t received your refund within the expected time frame:

  • First, check with your bank or PayPal account, as processing times may vary.
  • If you’ve done this and still have not received your refund, please contact us at wholeinbyb@gmail.com for further assistance.